1. Information We Collect

My Mall ("we", "our", or "the Platform") respects and protects the privacy of its users. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the My Mall application or services.

We collect only the minimum personal information necessary to operate the platform and provide essential services. This may include:

• Personal information such as name, phone number, and address
• Account and login information
• Transaction-related data
• Communication and support messages
• Device and usage information for security, analytics, and service improvement

2. How We Use Information

User information is used solely for legitimate operational purposes, including:

• Processing orders and transactions
• Coordinating delivery and logistics
• Communicating with users
• Providing customer support
• Improving platform functionality, performance, and security
• Preventing fraud, abuse, and misuse

Location data, when enabled by the user, is used only for service-related purposes such as delivery coordination or operational improvement and is not used for unrelated activities.

3. Information Sharing

My Mall does not sell, rent, or trade personal data. Information may be shared only in the following cases:

• With sellers or delivery partners strictly to complete transactions
• When required by applicable law or legal authorities
• To protect the rights, safety, or security of users and the platform

4. Data Protection and Security

We apply reasonable technical and organizational measures to protect user data from unauthorized access, loss, misuse, or disclosure. However, no digital system can guarantee absolute security.

5. User Responsibilities

Users are responsible for:

• Maintaining the confidentiality of their account credentials
• Not sharing verification codes or login details with third parties
• Ensuring the accuracy of the information they provide
• Using only official My Mall communication channels

6. Data Retention

Personal data is retained only for as long as necessary to fulfill operational, legal, or security purposes, after which it is securely deleted or anonymized where applicable.

7. Third-Party Services and Technologies

My Mall may use trusted third-party services and technologies (such as analytics, notifications, mapping, or delivery services) strictly for core operational purposes.

We may also use cookies or similar technologies to improve performance, security, and user experience. Users can manage cookie preferences through their device or browser settings.

My Mall does not control the independent privacy practices of third-party service providers.

8. Children's Privacy

My Mall services are not intended for users under the age of 18. We do not knowingly collect personal data from minors.

9. User Rights

Users may request access to, correction of, or deletion of their personal data, subject to applicable laws and platform requirements.

Users may also request account deletion. Upon deletion, personal data will be removed or anonymized where legally and operationally permitted.

10. Changes to This Privacy Policy

My Mall reserves the right to update or modify this Privacy Policy at any time. Continued use of the platform after changes are published constitutes acceptance of the updated policy.